A&A Melters (“A&A Melters”, “we”, “us” or “our”) takes the security and confidentiality of personal information seriously. Any personally identifiable information we collect is stored and protected on servers with appropriate security safeguards in place. We respect your privacy and will not collect personally identifiable information without your consent.

By using this website (www.aamelters.com) you agree to this Privacy Policy and accept the terms set out below. This Privacy Policy explains what information is collected through this website, and how that information is collected, stored, used and disclosed.

A&A Melters is based in Coquitlam, British Columbia, Canada, and handles personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), British Columbia’s Personal Information Protection Act (PIPA), and Canada’s Anti-Spam Legislation (CASL).

1. The Information We Collect

We collect personally identifiable information only when it is entered manually by you. This generally happens in the following situations:

• Submitting a “Request a Quote” form or a “Contact” form on our website.
• Subscribing to our news, blog or customer notification list.
• Contacting us directly by email, telephone or fax in connection with a product enquiry, order, warranty claim or service request.

The personal information collected through these channels may include your name, email address, company name, telephone number, mailing or shipping address, and any details you choose to include in the description or message field. Information collected through our website forms is used for internal business purposes only.

We also collect non-identifying technical and usage information automatically when you browse the site, including pages viewed, referring website, approximate geographic region, device and browser type, and general demographic and interest categories. This information is reviewed in aggregate as a statistical measure and is not used to identify individual visitors.

2. Cookies, Analytics and Advertising

Tags and cookies are used on www.aamelters.com to collect website usage data. We currently use two third-party technologies on this website:

• Google Analytics, deployed through Google Tag Manager. This is used for measurement only — to understand how visitors find and use our site, which pages are viewed, and where our traffic comes from. We do not run Google Ads and we do not use Google’s advertising or remarketing cookies.
• The Meta Pixel (Facebook/Instagram). This tag may trigger depending on how you interact with our site. It allows us to measure the results of our advertising on Facebook and Instagram, and to build audiences so that our advertisements can be shown to people who have previously visited this website. Information collected by the pixel is shared with Meta Platforms, Inc., which processes it in accordance with its own data policy.

Meta is currently our only third-party advertising vendor that uses cookies or similar technologies to serve our advertisements based on your prior interaction with this site. You can control or opt out of this collection in several ways:

• Manage how your data is used for advertising, and turn off activity-based ad targeting, in your Meta Accounts Centre ad preferences at accountscenter.facebook.com/ad_preferences.
• Install the Google Analytics opt-out browser add-on, available at tools.google.com/dlpage/gaoptout.
• Block or delete cookies through your web browser’s privacy settings, or use your browser’s tracking-protection features. Please note that disabling cookies may affect how parts of this website function.

If we add, change or remove an analytics or advertising technology on this website, we will update this section accordingly.

3. How the Collected Information Is Used

A&A Melters does not sell, rent or trade the personal information we collect. Information you provide is used to:

• Respond to your quote request, product enquiry, service request or other message, by email or telephone depending on how you asked to be contacted.
• Process and support orders, shipments, warranty claims and after-sales service.
• Send you our newsletter, product news and corporate updates, if you have subscribed to one of our lists.
• Notify you of material changes to this website, our services or this Privacy Policy.
• Send occasional sales, marketing and administrative messages where you have consented to receive them or where we have an existing business relationship with you, as permitted under CASL.

Analytic information is used in aggregate to guide website improvements, website optimization and marketing decisions, including paid media advertising. Website audiences built from visitor activity are used for periodic advertising campaigns delivered through Meta’s platforms (Facebook and Instagram).

4. Disclosure to Third Parties

We do not sell or share your personal information with third parties for their own marketing purposes. We may share limited personal information with service providers who perform functions on our behalf — for example website hosting, email delivery, analytics, shipping and payment processing — and only to the extent needed to perform those functions. These providers are required to protect the information and may not use it for any other purpose.

We may also disclose information about our users when we believe, in good faith, that disclosure is required or permitted by law, is necessary to enforce our terms, or is needed to protect the rights, property or safety of A&A Melters, our customers or others.

5. Email Communications and Your Consent

Commercial electronic messages we send comply with CASL. Every marketing email we send includes a clearly identified unsubscribe mechanism, and we will action any unsubscribe request within ten (10) business days. You may also withdraw your consent at any time by using the unsubscribe link in any of our emails, or by contacting us using the details in Section 9.

6. Data Security and Retention

Personal information is stored on servers protected by appropriate physical, organizational and technical safeguards, including access controls, encryption in transit, and restricted internal access on a need-to-know basis. While no method of transmission or storage over the internet can be guaranteed to be completely secure, we take reasonable steps to protect the information in our custody.

We retain personal information only for as long as it is needed for the purposes described in this Privacy Policy, or for as long as required by applicable law, tax and business record-keeping obligations. Information that is no longer required is securely deleted or destroyed.

7. Your Rights: Access, Correction and Withdrawal of Consent

Under PIPEDA and BC PIPA, you have the right to request access to the personal information we hold about you, to ask that inaccurate information be corrected, and to withdraw your consent to our use of your information, subject to legal and contractual restrictions and reasonable notice.

To make a request, contact us at ryan@aamelters.com or by mail at the address in Section 9. We will respond within thirty (30) days as required by law. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada (priv.gc.ca) or the Office of the Information and Privacy Commissioner for British Columbia (oipc.bc.ca).

8. Links to Other Websites

This website (www.aamelters.com) contains links to external websites, including those of suppliers, distributors and social media platforms. We do not control, and are not responsible for, the information those websites collect or how they use it. We encourage you to review the privacy policy of any third-party website you visit.

9. Changes to This Privacy Policy

If there are changes or additions to the terms of this Privacy Policy, we will post those changes on this page. A&A Melters encourages you to review this Privacy Policy periodically so that you remain informed about how your information is protected and used. The effective date at the top of this page indicates when the policy was last revised.

10. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

A&A Melters

220 Myrnam Street, Coquitlam, BC, Canada V3K 6G4

Toll Free: 1-888-469-4480

Local: 604-469-4480

Fax: 877-694-8714

Email: ryan@aamelters.com

Website: www.aamelters.com